zd999 Terms and Conditions

1 Introduction and Eligibility

zd999 (hereinafter referred to as "Platform", "we", or "Company") provides a safe and entertaining online gaming environment for players in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between you and zd999.

By using our website, creating an account, or playing any game, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

1.1 Applicable Rules

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy. All these documents together form our complete agreement.

1.2 Language of the Terms

These Terms are written in Bengali and that version is the authoritative one. In case of any dispute or ambiguity, the Bengali version will take precedence.

2 Account Registration

To play games or place bets on zd999, you must first create a personal account. Please keep the following in mind when registering:

2.1 Providing Accurate Information

• At the time of registration, you must provide accurate, complete, and up-to-date information.
• Providing false or misleading information may result in account cancellation.
• Your name, address, and payment details must be genuine and your own.

2.2 One Account Policy

Each person may open only one account. If an attempt to open multiple accounts is made, or multiple accounts are found, all accounts will be closed and the associated funds may be confiscated.

2.3 Account Security

• Keep your password confidential and do not share it with anyone.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Using another person's account is strictly prohibited.

3 Age Verification

zd999 strictly follows a 21+ age policy. Any player may be asked to submit age verification documents at any time.

• A National ID (NID), passport, or birth certificate is accepted as valid proof of identity.
• Any account belonging to a person under 21 will be cancelled.
• Any funds deposited on behalf of a minor will be returned and any associated bonuses will be forfeited.

4 Bonuses and Promotions

zd999 offers bonuses and promotions for its players. Each bonus has its own conditions that must be followed.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15x. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total of ৳2,500 received.
• Deposit ৳12,000 → maximum ৳8,000 bonus → total of ৳20,000 received.

4.2 General Bonus Terms and Conditions

• A bonus can be claimed only once.
• Bonuses cannot be withdrawn as cash; they are usable only as gaming credits.
• If a withdrawal is made before the wagering requirement is met, the bonus and any winnings earned from the bonus will be forfeited.
• The Company reserves the right to change or cancel bonus offers at any time.
• If bonus abuse is suspected, the account will be investigated.

4.3 VIP Program

Regular players may join our VIP Program. There are four tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). Advancement to a higher tier depends on the player's activity and consistency.

5 Deposits and Withdrawals

zd999 supports popular payment methods in Bangladesh, including bKash, Nagad, Rocket, Upay, and bank transfer.

5.1 Deposits

• Minimum deposit amount: ৳100 (for each method).
• Deposits are generally credited to the account instantly.
• Use a payment method registered in your own name.
• Using third-party payment methods is prohibited.

5.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 10–45 minutes.
• Identity verification (KYC) may be required before a withdrawal.
• Withdrawals cannot be made before the bonus wagering requirement is fulfilled.
• Daily maximum withdrawal limits may apply.

5.3 Transaction Verification

All financial transactions are processed through secure SSL encryption. Additional verification may be required for unusual or suspicious transactions, and processing may be delayed.

6 Gaming Rules

zd999 offers slot games, live casino, cricket betting, and many other types of games. Each game has its own rules, but the general gaming policies are outlined below:

6.1 Fair Play

• All games are operated by fair and transparent technology.
• The use of any cheating or hacking software is prohibited.
• If suspicious gaming patterns are detected, the account will be investigated.

6.2 Betting Limits

Each game has a defined minimum and maximum betting limit, which is clearly displayed in the game interface. It is not possible to place a bet outside these limits.

6.3 Technical Issues

If a technical error occurs during a game session, that bet will be considered void and the wagered amount will be returned. The Company is not responsible for errors caused by loss of connection.

7 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation and legal action:

• Money laundering or transactions involving illegal funds.
• Abusing bonuses by creating multiple accounts.
• Attempting to hack games or using automated bots.
• Using another player's account or coordinating with them in a fraudulent manner.
• Operating an account using a false identity.
• Exploiting technical errors on the platform.
• Misconduct or harassment towards our staff.

8 Responsible Gaming

zd999 places the highest importance on the health and mental well-being of its players. Gaming should be a source of entertainment, not addiction.

8.1 Self-Limit Setting

Each player can set their own deposit limits, betting limits, and session time directly from their account.

8.2 Self-Exclusion

If a player feels that gaming is having a negative impact on their life, they may use the temporary or permanent self-exclusion feature. This request can be made through 24/7 live chat.

For more details, visit our Responsible Gaming page.

9 Privacy and Data Protection

We take the protection of our users' personal information very seriously. All personal data is stored and transmitted using SSL encryption technology.

• Personal information is never sold to third parties.
• Information is used only for the purposes of providing services and ensuring security.
• Information may be shared with authorities when required by legal obligation.

For more details, please read our Privacy Policy.

10 Intellectual Property

All content on the zd999 website — logos, graphics, text, software, and design — is the intellectual property of us or the respective game providers.

• Any copying, distribution, or modification beyond personal use is prohibited.
• Our brand name or logo may not be used without authorization.
• Game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.) own their respective content.

11 Limitation of Liability

zd999 accepts no liability in the following circumstances:

• If a game session is interrupted due to loss of internet connection.
• If a problem occurs due to a fault in the user's device or software.
• During unexpected server maintenance or downtime.
• Loss resulting from sharing account credentials with others.

However, we are always committed to a fair and prompt resolution. If any issue arises, our support team is ready to help.

12 Changes to Terms & Conditions

zd999 reserves the right to modify these terms and conditions at any time. For any significant changes:

• The updated terms and conditions will be published on the website.
• The date of the change will be clearly stated.
• For important changes, a notification may be sent to the registered email address.

Continued use of our services after the updated terms and conditions are published will be considered as your acceptance of the new terms.

13 Account Closure & Suspension

An account may be suspended or closed in the following circumstances:

13.1 At the Company's Initiative

• If these terms and conditions are violated.
• If fraud or dishonest activity is proven.
• For legal or regulatory reasons.
• In the case of prolonged inactivity on the account.

13.2 At the Player's Initiative

If you wish to close your account at any time, please submit a request via 24/7 live chat or by emailing [email protected]. Any verifiable balance will be returned through the standard withdrawal process.

14 Contact

If you have any questions or concerns about these terms and conditions, please contact us through the following:

• 24/7 Live Chat: Live chat support is available on the website in Bengali.
• Email: [email protected]

Our support team is always ready to answer any questions, and Bengali-language communication is available for your convenience.